Bid No. 24-013
The City of Belton is looking for a platform-based request tracker to receive requests through multiple channels and be able to streamline the request management process. The request tracker needs a customizable and branded web and mobile app that includes a user-friendly interface, geolocation, multi-channel communication, and the ability to tailor the public view of requests. The platform also needs to be capable of sending push notifications to users – including those who may not have an active request or ticket in the system.
On the backend of the system, we are looking for the platform to notify the requester at key points in the resolution process and route requests to specific users or groups based on roles and responsibilities. It needs to provide customizable in-depth reporting, set escalation times, and allow backend users to add notes, documents, and images to tickets. It also needs to be able to send internal tickets as well as send requests to our codes department through Central Square.
We are looking for a robust onboarding and integration setup process with continuing education and proactive ongoing backend support. Our goal is to begin work with the selected provider
Statement of Interest: All parties intending to submit a proposal under this RFQ must contact the City of Belton and provide an email address by no later than 5 pm. on Friday, March 29. This address will be used for official communications from the city, including notice of any addendums. All addenda will also be posted on the City’s website.
Questions: Questions regarding proposals or technical questions should be made in writing to Ahlara Kent at akent@belton.org by 5 pm on Friday, March 29. The written requirements in this RFQ shall not be changed or superseded except by a written addendum. Failure to include all required items may result in disqualification from the RFQ process.
Download a copy of the Addendum based on questions from potential RFQ vendors.(PDF, 43KB)