Reasons for Backups
On occasion, the Water Services Division receives complaints about sewage backing up into basements, crawlspaces, drains, etc. These problems are generally caused by the disposal of excessive grease and other inappropriate debris by households and businesses into the sanitary sewer system.
The following is a partial list of items that should not be disposed of in the sanitary sewer system:
- Animal carcasses
- Cat litter
- Construction debris
- Fatty foods and associated grease
- Large rags
- Motor oils
- Old prescription drugs
- Pesticides and herbicides
- Various other toxins, pollutants, or wastes not normally disposed of in a sanitary sewer system
Customer / City Responsibilities
When sewer backups are investigated, a majority of the problems are found in the customers' service lines, which run from residences to the city sewer main and include the hookup to the sewer main. The city's responsibility begins at the sewer main.
For More Information
If you experience troubles with your drains, the Water Services Division has staff members available seven days a week, 365 days a year. Call (816) 322-1885 for assistance. An alternate number, (816) 331-4331, can be used in case of emergency. A recording is available with after-hours contact information.